FAQ

WHEN WILL MY ORDER BE DELIVERED?

ALL ORDERS ARE MADE TO ORDER TO REDUCE WASTE. ORDERS WILL BE PROCESSED, FULFILLED, AND SHIPPED WITHIN 2-6 WEEKS. 

WHAT IS YOUR EXCHANGE POLICY?

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. PLEASE MAKE SURE ITEMS ARE CORRECT AND THE ADDRESS IS INPUTTED CORRECTLY BECAUSE IT CANNOT BE MODIFIED. 

EXCEPTIONS:

IF THERE IS DAMAGE TO YOUR GARMENTS UPON RECEIVING WE WILL GLADLY OFFER A REFUND OR REPLACEMENT.

IF YOU WOULD LIKE TO EXCHANGE THE SAME PRODUCT FOR A DIFFERENT SIZE, YOU WILL BE RESPONSIBLE FOR ALL SHIPPING REQUIREMENTS FOR THE EXCHANGE.

DO YOU SHIP TO MY COUNTRY?

YES WE DO! PLEASE NOTE INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES INCURRED DURING INTERNATIONAL SHIPPING.

HOW CAN I CONTACT NPLH DIRECTLY?

PLEASE CONTACT US AT INFO@NP-LH.COM WITH ANY QUESTIONS. WE WILL DO OUR BEST TO REPLY TO YOUR QUESTION(S) WITHIN 48 HOURS.